Orage's Outerwear Promise (Warranty)
Our goal is to make products that can withstand the test of time and just about any test you throw at it. No matter how high our standards are, we know what you’re putting your product through and we know “things” can happen. After all, we’re doing the same stuff you are.
To put your mind at ease, Orage offers the original owner a one year warranty for normal wear and tear on all products. Covered under our warranty program are all manufacturer defects, stitching, closures, and most importantly, seam sealing tape.
So get out there, get after it, and don’t think twice about whether or not we’ve got your back.
However… that doesn't mean this is our first rodeo. The term "normal wear and tear" is a crucial detail… we can spot a torn sleeve from a tree snag or a shin tear with a paint smear and metal shavings from a park rail a mile away. We don't expect you to walk on eggshells and ski on your living room carpet but we will inspect each warranty claim before simply replacing your 3 year old pants with a million edge slashes in the cuff guard.
We take pride in our craftsmanship and will back up what we put out there… if you have a warranty question, just hit us up.
Warranty and refund procedure
- Enter your information in the form below.
- Place the item(s) back in it’s original packaging with all tags, labels, and accessories. (If new)
- Include a copy of your packing slip inside the box, highlighting the item(s) being returned. (If new)
If you need help or additional information, call us at 1-(855) 373-0288 ext 225. We will be happy to help
Before returning any Orage products for warranty or repair please make sure everything is clean by following the care instructions on your label.